RETURNS, REFUNDS AND EXCHANGES

Our extended returns period is 14 days from purchase. 

 

- We are happy to exchange or refund your items on presentation of a valid receipt.

- Goods must be returned within 14 days of purchase or receipt (whichever is the later) and be in perfect condition in their original packaging.

- Your right to an exchange of faulty/damaged items has a return period greater than 14 days in accordance with your statutory rights.

- We will refund to your original payment method within 7 working days.



UK Returns / Exchanges by Post


Please send your return request by email to info@joymandarinacademy.com first for further instruction. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £60, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.